We offer free shipping for Canadian Orders over $75.
We offer various shipping methods to accommodate your needs. These include standard shipping and expedited shipping. The shipping method you choose will determine the delivery timeframe and cost.

Rounder Pets is not responsible for delayed, lost, stolen or damaged packages. Once we send your order from our shop, it is in the hands of the shipping carrier. We advise you to contact the shipping carrier directly should you have any issues with your delivery. 

Processing Time: Orders are typically processed within 1-2 business days of receiving payment. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
Please note: Choosing a faster shipping speed will not change the amount of time your order takes to be processed. The shipping speed you choose will only change how quickly the postal service delivers to you once they have it.

Shipping Rates: Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. For all Canadian orders totaling $75 or more, standard shipping is free. Additionally, we offer free pick-up for orders in Vancouver, BC.

Domestic & International Shipping: We currently ship to Canada and USA only. Please note that additional charges such as customs duties, taxes, or import fees may apply to international orders. These fees are the responsibility of the customer.

Tracking Information: Once your order has been shipped, you will receive a tracking number via email. This allows you to track the status of your package and estimated delivery date.

We strive to provide you with high-quality products and excellent customer service. If you receive a defective item, we will gladly issue a refund upon receipt of proof of the defect within 30 days of purchase if the condition of the defect is approved. Please send us an email at admin@rounderpets.com with your order number and visual proofs.

Items damaged by your pet (i.e chewed, ripped or soiled) or due to misuse (used outside the products intended use, washed incorrectly) or changes in product due to wear and tear will not be considered defective.

Please note that all other sales are final, and we do not offer returns or refunds for reasons other than product defects. We appreciate your understanding in this matter.

We do not refund credits for cash value. 

Thank you for shopping with us. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority.