Refund policy

We strive to provide you with high-quality products and excellent customer service. If you receive a defective item, we will gladly issue a refund upon receipt of proof of the defect within 30 days of purchase if the condition of the defect is approved. Please send us an email at admin@rounderpets.com with your order number and visual proofs.

Items damaged by your pet (i.e chewed, ripped or soiled) or due to misuse (used outside the products intended use, washed incorrectly) or changes in product due to wear and tear will not be considered defective.

Please note that all other sales are final, and we do not offer returns or refunds for reasons other than product defects. We appreciate your understanding in this matter.

We do not refund credits for cash value. 

Thank you for shopping with us. If you have any questions or concerns, please don't hesitate to contact us. Your satisfaction is our top priority.